Refund and Returns Policy

Refund Policy for Soomaali Courses

At Soomaali Courses, we are committed to delivering exceptional online courses and ensuring customer satisfaction. In the event that a user is dissatisfied with our teaching method or their learning experience, we have implemented a refund policy to address such situations.

1. Refund Eligibility

  • To be eligible for a refund, users must request it within 30 days from the date of course purchase.
  • Refund requests should be made through our customer support channels, including email or the designated contact form on our website.

2. Ref Amount

  • Upon approval of a refund request, users will receive a 90% refund of the course fee.
  • The remaining 10% cannot be refunded due server service deductions, which are necessary for maintaining the infrastructure and functionality of our e-learning platform.

3. Coupon Code for Future Purchase

  • As a gesture of understanding the importance of customer satisfaction and valuing our users’ commitment to learning, we will provide a coupon code for 20% off the user’s next purchase on Soomaali Courses.
  • This coupon code can be applied during the checkout process for any future course enrollment.

4. Refund Process

  • Once a refund request is received and approved, the refund amount will be processed within 7-10 business days.
  • The refund will be issued using the same payment method used for the original purchase, unless the user specifies otherwise.
  • Any transaction fees or charges associated with the refund process will be borne by the user.

5. Exceptions

  • The refund policy does not apply to courses that have been completed or partially completed by the user.
  • Users who have violated our terms of service or engaged in fraudulent activity will not be eligible for a refund.

Please note that this refund policy applies specifically to Soomaali Courses and may not be applicable to other e-learning platforms or websites. We reserve the right to modify update this policy at any time, and any changes will be communicated through our website and via email.

If you have any further questions or require assistance regarding our refund policy, please contact our customer support team. We are here to help!

Need help?

Contact us at {[email protected]} for questions related to refunds and returns.

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